What is an Airbnb co-host?+
An Airbnb co-host helps a property owner run their short-stay listing, usually handling guest communication, pricing, reviews and the day-to-day digital work. A co-host operates under the owner's own account, so the listing, reviews and Superhost status all stay in the owner's name. RumaHost is a remote Airbnb co-host, which means we run the guest and digital side from anywhere while you keep your local cleaner.
What is the difference between an Airbnb co-host and a property manager?+
A property manager usually runs everything, including the physical side, often under their own account, and typically charges 18 to 25% of your revenue. A co-host works under your account instead, so your reviews and Superhost status stay in your name, and usually charges less. RumaHost is a remote co-host: we run the guest and digital side for a flat monthly fee, not a percentage, while you keep your existing local cleaner and team.
How much does Airbnb co-hosting cost in Australia?+
Most Airbnb co-hosts and property managers in Australia charge a percentage of your revenue, often 10 to 25%. RumaHost charges a flat monthly fee instead, from $395 per property per month depending on the size of the property, so your cost does not climb just because your property earns more. There is no lock-in and no percentage cut.
Should I manage my own Airbnb or hire a co-host?+
Managing your own Airbnb is workable if you have time for guest messages at all hours, pricing, reviews and claims. If that side is quietly eating your evenings, or your ratings are slipping, a co-host takes it off your hands. RumaHost runs the guest and digital side for a flat monthly fee while you keep your local cleaner, so you stay in control without the daily load.
Is an Airbnb co-host worth it?+
A good co-host usually pays for itself through faster guest replies, better reviews and sharper pricing, which together lift bookings and nightly rates. Because RumaHost charges a flat monthly fee rather than a percentage, you keep the upside when your property earns more. You can start month to month with no lock-in, so you can see the difference before committing.
Can someone manage my Airbnb remotely if I do not live nearby?+
Yes. Short-stay management is mostly digital, the messages, pricing, calendar, reviews and claims, all of which we run remotely. For anything physical, your guests have a direct local contact and you keep your own cleaner and trades. This is why a remote co-host works well even when you live interstate, overseas, or far from the property.
Do you cover regional and remote areas, like the Hunter Valley or Central Coast?+
Yes. RumaHost covers all of Australia, and regional and holiday areas are where remote co-hosting helps most, because good local management is often scarce. We look after short-stay properties in places like the Hunter Valley, Kangaroo Valley and the Central Coast, as well as Sydney, Melbourne, Brisbane and Perth. Wherever your property is, we run the guest and digital side while your local cleaner stays in place.
Can you help reinstate a suspended Airbnb listing?+
Often, yes. The first two properties we ever took on came to us suspended on Airbnb, and we rebuilt both until they each earned Guest Favourite. Working under your account, we address the issues behind a suspension, pricing, communication scores and reviews, though we cannot promise a specific outcome, because the final decision always rests with the platform.
How can you manage my property remotely?+
Short stay management has two sides. Physical (cleaning, maintenance, on site emergencies) and digital (guest communication, listings, pricing, reviews, claims). We run the digital side. Your existing local team handles the physical. We share booking schedules and guest feedback with your local team so they have what they need. Same outcome, lower cost, better quality.
Which platforms do you work with?+
Airbnb and Booking.com are where most of our expertise sits, and where the majority of short stay bookings happen. We are also comfortable working with Vrbo, Stayz, direct booking sites, and property management systems like Hostaway. If you list across multiple platforms, we keep them synced so you do not get double bookings.
What if there is an emergency?+
There are two kinds, and they get handled differently.
For things we can sort from a distance (wifi password, lockouts, complaints, urgent questions), we respond within 30 minutes during Australian waking hours, often faster. Most of these get resolved through the booking platform or by talking the guest through it directly.
For property emergencies that need someone physically there (burst pipes, aircon down, power tripped, anything urgent on site), the first call is to the emergency contact you provide at onboarding. That might be you, your handyman, or your maintenance person. We let the guest know help is on the way, stay with them through the situation, and keep them informed and reassured while your contact handles the physical side.
Part of onboarding is making sure we have your emergency contact details ready, primary and ideally a backup, so when something happens, the right person gets reached fast even outside business hours.
How do I know I can trust you with my listings?+
All software and platform accounts stay in your name, under your ownership. We operate them on your behalf. If we ever stop working together, our access is removed and everything (data, history, reviews, account standing) remains entirely yours. No lock in. No data hostage.
How fast do you respond to guests?+
Guests can reach out anytime. Fast response within 30 minutes during Australian waking hours, often faster. Outside those hours, expect a slower response.
Do you prepare a guidebook for your guests?+
Yes, this is included. We prepare a comprehensive guidebook covering your check in and check out instructions, house rules, the house manual, and our research on neighbourhood recommendations (cafes, restaurants, supermarkets, pharmacies). Share what you already have and we will build it out properly. If you already have a guidebook, we can use yours with small refinements.
If you want to take it further, we also offer a custom digital guidebook, a small dedicated website per property that looks polished and gives guests a much better experience. Setup is $240, hosting and updates are $15 per month. We recommend this option because past guests have loved it, and it has helped boost reviews on the properties using it.
What is the contract like?+
Month to month, no lock ins. Thirty days notice from either side if it is not the right fit. Your Foundation Rate discount is fixed for the first six months and never escalates; any annual review, with 60 days notice on a change, applies only to standard pricing after that. You can read the full terms before signing.
How many properties do you take on?+
A small number on purpose. The whole point of working with us rather than a big agency is that each property gets real attention. When we are at capacity, the waitlist opens.
